I keep getting invited to internal strategy meetings where leadership talks about customers like numbers on a spreadsheet and it makes me uncomfortable.
More people experience this than they realize.
You are witnessing the gap between stated customer focus and actual organizational priorities that treat people as metrics.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.