LibraryScenariosHow information management during crises creates no-win situations
Scenario

How information management during crises creates no-win situations

I manage emergency public information and I have to decide what to tell the media about ongoing incidents knowing that too much information could cause panic but too little could get people killed and I get second-guessed no matter what I choose.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Whatever you tell the public in a crisis, people could get hurt and you get blamed either way.

Ideas that help explain it
Worth thinking about

“Where Are You with Public Safety — Emergency Management?”

If this sounds familiar, the Library can help you find the bigger picture.