I realize I have been avoiding calling my most difficult customer for three weeks and their renewal comes up next month.
More people experience this than they realize.
Your discomfort with conflict created a dangerous vacuum where small problems became relationship-threatening issues.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.