LibraryScenariosWhen emotional demands of hospitality work exceed personal capacity
Scenario

When emotional demands of hospitality work exceed personal capacity

I run a bed and breakfast and my elderly guests always want to tell me their life stories and I feel guilty that I find it draining instead of heartwarming.

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More people experience this than they realize.

What we've seen

Your guests want to share their life stories, and you feel guilty that it just drains you.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Hotel, Hospitality & Events?”

If this sounds familiar, the Library can help you find the bigger picture.