LibraryScenariosWhen your job requires you to suppress legitimate customer complaints
Scenario

When your job requires you to suppress legitimate customer complaints

I run social media for a beauty brand and every post gets comments about how our products do not work and I have to delete them and pretend everything is fine.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Your job is to hide the truth that your products don't work for the people complaining.

Ideas that help explain it
Worth thinking about

“Where Are You with E-commerce & Digital Retail?”

If this sounds familiar, the Library can help you find the bigger picture.