I supervise emergency dispatchers and one of my best operators froze during a child drowning call last week and could not speak for thirty seconds while the caller screamed and now she wants to quit and I do not know whether to try to save her career or let her go.
More people experience this than they realize.
You must decide whether to push a traumatized person back into trauma or accept the loss of experienced staff you desperately need.
“Where Are You with Public Safety — Emergency Management?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.