I supervise emergency dispatchers and one of my best operators froze during a child drowning call last week and could not speak for thirty seconds while the caller screamed and now she wants to quit and I do not know whether to try to save her career or let her go.
More people experience this than they realize.
One of your best people froze on a terrible call, and you have to decide whether to keep her or let her go.
“Where Are You with Public Safety — Emergency Management?”
If this sounds familiar, the Library can help you find the bigger picture.