I work airport security and yesterday I made an elderly woman cry during screening and I keep replaying it wondering if I could have handled it differently.
More people experience this than they realize.
The officer struggles with the tension between procedural compliance and compassionate treatment of passengers.
“Where Are You with Public Safety — Security & Protective Services?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.