I work for a subscription box company and we keep charging people who try to cancel because our retention metrics look better and I process these complaints every day.
More people experience this than they realize.
Job duties require participation in deliberately deceptive practices that exploit customer confusion for corporate benefit.
“Where Are You with E-commerce & Digital Retail?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.