LibraryScenariosWhen service roles require suppressing authentic responses to disrespect
Scenario

When service roles require suppressing authentic responses to disrespect

I work front desk at a luxury resort and guests treat me like I am invisible or stupid and I smile and say thank you and hate myself for not standing up.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Guests treat you like you're invisible, and you hate yourself for smiling and taking it.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Hotel, Hospitality & Events?”

If this sounds familiar, the Library can help you find the bigger picture.