LibraryScenariosHow support teams become organizational scapegoats
Scenario

How support teams become organizational scapegoats

I work in tech support and we get blamed for every system failure even when we warned people it would happen.

Aurelius
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More people experience this than they realize.

What we've seen

You get blamed for the very problems you warned everyone about.

Ideas that help explain it
Worth thinking about

“Where Are You with Operations?”

If this sounds familiar, the Library can help you find the bigger picture.