LibraryScenariosHow to handle pressure to sell inappropriate financial products
Scenario

How to handle pressure to sell inappropriate financial products

My branch manager wants me to push credit cards on elderly customers who clearly do not need them and I do it because I need this job.

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More people experience this than they realize.

What we've seen

You do something you know is wrong to elderly customers because you can't lose this job.

Ideas that help explain it
Worth thinking about

“Where Are You with Financial Services — Banking & Credit?”

If this sounds familiar, the Library can help you find the bigger picture.