LibraryScenariosHow to manage fear while maintaining professional composure in transit work
Scenario

How to manage fear while maintaining professional composure in transit work

My coworker was assaulted by a passenger last week and now I am afraid every time someone gets agitated but I still have to act like everything is normal.

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More people experience this than they realize.

What we've seen

A coworker was attacked on the job, and now you are scared at work but have to act like nothing is wrong.

Ideas that help explain it
Worth thinking about

“Where Are You with Transportation — Rail & Public Transit?”

If this sounds familiar, the Library can help you find the bigger picture.