My customer keeps asking for features that do not exist and getting frustrated when I explain our roadmap does not include them.
More people experience this than they realize.
Your customer built their decision on assumptions about your capabilities that were never properly aligned.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.