My customer keeps escalating issues to my manager and I can tell they do not trust me anymore but I do not know what I did wrong.
More people experience this than they realize.
The relationship deteriorated through accumulated small failures in communication or follow-through that you missed.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.