My customer success manager quit and left me with thirty accounts and no documentation about what anyone needs or cares about.
More people experience this than they realize.
You must reconstruct complex relational knowledge that exists nowhere except in conversations that never happened.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.