My customer success team got restructured and I inherited twelve accounts from someone who was laid off and I have no idea what promises were made to any of these clients.
More people experience this than they realize.
You are responsible for commitments made by others while operating in complete informational darkness.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.