LibraryScenariosWhen customer needs do not match your product capabilities
Scenario

When customer needs do not match your product capabilities

My customer told me our software is too complicated for their team and asked if we have anything simpler but our company only builds enterprise solutions.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Your customer needs something simpler than anything your company knows how to build.

Ideas that help explain it
Worth thinking about

“Where Are You with Customer Success?”

If this sounds familiar, the Library can help you find the bigger picture.