My customer told me they want to downgrade their plan because half their team got laid off but my manager said I cannot approve any downgrades.
More people experience this than they realize.
Organizational rules designed to protect revenue conflict with responding appropriately to customer circumstances.
“Where Are You with Customer Success?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.