My dealership service advisor job is mostly lying to customers about wait times and costs because corporate sets impossible efficiency targets.
More people experience this than they realize.
The moral injury of being professionally required to betray customer trust to meet institutional demands.
“Where Are You with Trades — Automotive & Vehicle Repair?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.