LibraryScenariosWhen Fitness Professionals Gaslight You About Poor Service
Scenario

When Fitness Professionals Gaslight You About Poor Service

My gym trainer canceled our last three sessions with two hours notice and when I complained to management they said I was being difficult and unreasonable.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Your gym brushed off your complaint and made you feel like the problem for speaking up.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Personal Services & Wellness?”

If this sounds familiar, the Library can help you find the bigger picture.