LibraryScenariosWhen client expectations exceed reasonable service boundaries
Scenario

When client expectations exceed reasonable service boundaries

My horse boarding clients expect me to be available twenty four seven for every minor issue but they complain when I raise rates to cover the actual cost of that service.

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The coach is replying

More people experience this than they realize.

What we've seen

Clients want you available around the clock but complain when you charge for it.

Ideas that help explain it
Worth thinking about

“Where Are You with Agriculture — Animal Science & Veterinary?”

If this sounds familiar, the Library can help you find the bigger picture.