LibraryScenariosWhen cost-cutting measures require deceiving customers about health risks
Scenario

When cost-cutting measures require deceiving customers about health risks

My hotel has bedbugs in three rooms and corporate wants me to keep those rooms available for booking while we treat the problem slowly and cheaply.

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The coach is replying

More people experience this than they realize.

What we've seen

Your bosses want you to keep renting out rooms you know aren't safe.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Hotel, Hospitality & Events?”

If this sounds familiar, the Library can help you find the bigger picture.