LibraryScenariosWhen operational failures create impossible moral choices
Scenario

When operational failures create impossible moral choices

My wedding venue got double-booked due to a software glitch and both couples are threatening to sue and I have no idea how to fix this without destroying someone's wedding day.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Two weddings got booked for the same day, and there's no fix that doesn't ruin someone's.

Ideas that help explain it
Worth thinking about

“Where Are You with Consumer — Hotel, Hospitality & Events?”

If this sounds familiar, the Library can help you find the bigger picture.