Periagoge
Scenario

When AI optimization conflicts with customer service

Our AI keeps making recommendations that maximize company profit but minimize customer value and I'm the one who has to implement strategies that I know aren't in our clients' best interest.

More people experience this than they realize.

What we've seen

You're being directed by algorithms to act against the interests of people you're supposed to serve.

Your guide for this
Aurelius
Aurelius works with people navigating exactly this kind of situation.
Ideas that help explain it
Worth thinking about

“Where Are You with AI Across the Enterprise?”

Peri

Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.

If this sounds familiar, the Library can help you find the bigger picture.