LibraryScenariosHow to deliver bad news when timing makes you look responsible
Scenario

How to deliver bad news when timing makes you look responsible

Our biggest client is threatening to leave because our analytics show their campaign performance is declining but the decline started before we took over their account.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

A client blames you for a decline that started before you ever took over their account.

Ideas that help explain it
Worth thinking about

“Where Are You with Analytics?”

If this sounds familiar, the Library can help you find the bigger picture.