Our chatbot for customer service is so good at mimicking empathy that customers think they are talking to humans and I feel like I am helping companies deceive people.
More people experience this than they realize.
Technical sophistication in emotional simulation raises fundamental questions about authenticity and consent in human-machine interaction.
“Where Are You with Physical AI, Robotics & Automation?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.