Periagoge
Scenario

Why metrics can contradict user feedback

Our customer retention numbers look great in our dashboards but I keep getting emails from users saying our product is confusing and I do not know which reality to believe.

More people experience this than they realize.

What we've seen

You are torn between quantitative indicators and qualitative signals that suggest fundamentally different narratives.

Your guide for this
Aurelius
Aurelius works with people navigating exactly this kind of situation.
Ideas that help explain it
Worth thinking about

“Where Are You with Technology — SaaS & Software Business?”

Peri

Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.

If this sounds familiar, the Library can help you find the bigger picture.