LibraryScenariosWhen different metrics tell conflicting stories
Scenario

When different metrics tell conflicting stories

Our customer success team says churn is going down but when I look at the actual revenue impact the numbers tell a completely different story and I do not know who to believe.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

Your team says things are improving but the revenue says otherwise, and you don't know who to believe.

Ideas that help explain it
Worth thinking about

“Where Are You with Revenue Operations?”

If this sounds familiar, the Library can help you find the bigger picture.