LibraryScenariosHow to be human when AI decisions are black boxes
Scenario

How to be human when AI decisions are black boxes

Our legal team says we can't explain how our AI makes lending decisions due to trade secrets but I have to tell rejected applicants something when they call asking why.

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More people experience this than they realize.

What we've seen

You have to face rejected people you're not allowed to give a real answer to.

Ideas that help explain it
Worth thinking about

“Where Are You with AI Across the Enterprise?”

If this sounds familiar, the Library can help you find the bigger picture.