LibraryScenariosWhen government systems appear designed to deny rather than serve
Scenario

When government systems appear designed to deny rather than serve

Our office processes disability benefits and I see the same applicants get denied multiple times for reasons that seem designed to discourage them from applying.

Aurelius
Online
The coach is replying

More people experience this than they realize.

What we've seen

You keep watching people get turned away by a system that seems built to wear them down.

Ideas that help explain it
Worth thinking about

“Where Are You with Government — Public Administration?”

If this sounds familiar, the Library can help you find the bigger picture.