The bank's diversity training says we serve everyone equally but our branch location and fee structure clearly exclude low-income customers.
More people experience this than they realize.
You are witnessing the gap between institutional values statements and actual policies that contradict those stated principles.
“Where Are You with Financial Services — Banking & Credit?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.