LibraryScenariosWhy inadequate training creates secondary harm
Scenario

Why inadequate training creates secondary harm

The city wants us to respond to mental health calls but we have zero training and yesterday I made everything worse talking to a suicidal woman.

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More people experience this than they realize.

What we've seen

You are being sent into crises you were never trained for, and yesterday you made one worse.

Ideas that help explain it
Worth thinking about

“Where Are You with Public Safety — Fire & Rescue?”

If this sounds familiar, the Library can help you find the bigger picture.