LibraryScenariosWhen institutional knowledge resists documentation
Scenario

When institutional knowledge resists documentation

The company hired consultants to evaluate our maintenance department and they are asking me to document everything I do even though half of what I know cannot be written down.

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More people experience this than they realize.

What we've seen

They want you to write down skills you spent a career building that just don't fit on paper.

Ideas that help explain it
Worth thinking about

“Where Are You with Trades — Industrial Maintenance & Repair?”

If this sounds familiar, the Library can help you find the bigger picture.