LibraryScenariosHow bureaucratic compliance can undermine public service
Scenario

How bureaucratic compliance can undermine public service

The federal grant requires us to track metrics that have nothing to do with actual outcomes and I spend more time on reporting than serving people.

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More people experience this than they realize.

What we've seen

You spend more time proving your work matters than actually doing it.

Ideas that help explain it
Worth thinking about

“Where Are You with Government — Public Administration?”

If this sounds familiar, the Library can help you find the bigger picture.