LibraryScenariosHow to balance passenger protection with personal safety in transit work
Scenario

How to balance passenger protection with personal safety in transit work

The same group of teenagers harasses passengers on my train every week and I know I should intervene but last time I tried they targeted me personally.

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The coach is replying

More people experience this than they realize.

What we've seen

You know you should step in, but last time you did, they came after you.

Ideas that help explain it
Worth thinking about

“Where Are You with Transportation — Rail & Public Transit?”

If this sounds familiar, the Library can help you find the bigger picture.