The veterans' benefits processing system I helped design is so complicated that it denies legitimate claims by default and I keep getting emails from frustrated veterans who cannot navigate it.
More people experience this than they realize.
The design of government systems can systematically frustrate rather than serve citizens through complexity that functions as a barrier to access.
“Where Are You with Government — Policy, Regulation & Public Affairs?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.