As long as the caller stays on the script, I'm fine. But the second they ask something I didn't expect, my mind goes blank and I lose my place completely. I hear myself stalling, shuffling through screens, saying let me check on that just to buy a second to breathe.
More people experience this than they realize.
The moment a call leaves the script, you lose your place and freeze.
If this sounds familiar, the Library can help you find the bigger picture.