A client started crying about her kids in the middle of our meeting and I just sat there stiff as a board. I didn't know what to say or where to look. I wanted to help but everything in me locked up, and I think she felt how useless I was.
More people experience this than they realize.
When a client breaks down over family, you freeze and don't know what to do.
If this sounds familiar, the Library can help you find the bigger picture.