A client called me the day after the flood, everything ruined, asking what to do next. I sold them the policy but I've never actually walked anyone through a claim, and I could hear the panic in their voice while I fumbled for answers. I felt like a fraud holding the phone.
More people experience this than they realize.
A client needs you to guide them through a claim, and you don't know how.
If this sounds familiar, the Library can help you find the bigger picture.