My client called in the middle of a breakdown and my heart started pounding so hard I could barely think. I'm supposed to be the calm one, the professional, and instead I was scrambling, no idea how to keep them safe. I got off the phone shaking, terrified I'd missed something that mattered.
More people experience this than they realize.
When a client is in crisis, you panic and don't know how to keep them safe.
If this sounds familiar, the Library can help you find the bigger picture.