A new client sat down across from me and I realized almost nothing about her world matched mine - not her family, not her faith, not the way she talks about what's wrong. I kept worrying I'd say something ignorant or miss what really mattered to her. I want to help, and I honestly don't know how to bridge the gap between us.
More people experience this than they realize.
You don't know how to work with clients whose background is very different from yours.
If this sounds familiar, the Library can help you find the bigger picture.