On a quiet shift I run the front desk like it's nothing, checking people in, answering the phone, keeping it all smooth. But when the lobby fills up and the phone rings and someone's angry about their room all at the same time, I feel myself start to unravel. I've come far, and a pile-up of problems all at once still swamps me.
More people experience this than they realize.
You run the desk well until a full lobby and problems hit all at once.
If this sounds familiar, the Library can help you find the bigger picture.