The alerts started firing and everyone turned to look at me, and I froze. People were shouting fixes, customers were calling, and I didn't know who should do what or where to even start. The incident ran us instead of the other way around, and I felt it slipping away the whole time.
More people experience this than they realize.
When a big incident hits, you don't know how to take charge of the response.
If this sounds familiar, the Library can help you find the bigger picture.