Most days I can work a full queue and keep everyone moving. Then a surge hits all at once, and I feel myself rushing, skipping the small checks, waving people through just to make the numbers drop. Later I look back at the shortcuts I took and wish I'd slowed down.
More people experience this than they realize.
When the workload suddenly spikes, you cut corners you later regret.
If this sounds familiar, the Library can help you find the bigger picture.