The moment a customer raises their voice, I feel my face go hot and my mind go blank. I either freeze up completely or take every sharp word straight to heart, like they're talking about me as a person. I replay these little run-ins for days, feeling small over something that probably wasn't even about me.
More people experience this than they realize.
When a customer gets angry, you freeze or take every word personally.
If this sounds familiar, the Library can help you find the bigger picture.