I can comfort most patients now without much trouble. But when someone's furious about their care and takes it out on me, or when I have to walk into a room and deliver news that's going to change a family's life, I still feel shaken for hours after. Those moments don't get easier.
More people experience this than they realize.
You comfort most patients, but angry ones and bad-news moments still shake you.
If this sounds familiar, the Library can help you find the bigger picture.