Clients drift away and I'm left guessing. One week they're all in, the next they stop replying, and I never find out what changed. I refreshed my inbox again this morning hoping to hear back from someone I thought was happy, and there was nothing, and I don't know what I did or didn't do.
More people experience this than they realize.
Clients drift away and you don't know why or how to keep them.
If this sounds familiar, the Library can help you find the bigger picture.