I can run the collections process now without breaking a sweat, mostly. But this morning I had to call a customer who's months behind, and my voice went tight the whole time. He got defensive, I got flustered, and I hung up shaky over a conversation I've had a hundred times.
More people experience this than they realize.
You handle the process fine, but pressing people for overdue money still rattles you.
If this sounds familiar, the Library can help you find the bigger picture.