The list is on my screen and I have to decide who gets covered and who gets turned down. Every line is a real person with a real bill they can't pay. I say no all day, and by evening the weight of it sits on my chest in a way I never thought a desk job could.
More people experience this than they realize.
Deciding who gets help and who gets turned away is heavier than you expected.
If this sounds familiar, the Library can help you find the bigger picture.