I can read a guest in a minute and know exactly what would make their stay better, and it comes out warm and easy. But lately I catch myself and wonder if any of my kindness is just kindness. Every genuine thing I offer is also a line on their bill, and I am tired of never knowing which is which.
More people experience this than they realize.
You can upsell naturally, but you are worn out by warmth that is always also a sale.
If this sounds familiar, the Library can help you find the bigger picture.